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Return & Exchange Policy – Mousa Perfumes

 

At Mousa Perfumes, we take pride in offering high-quality fragrances. For hygiene and quality control reasons, perfume purchases are final and non-returnable once opened.

However, we do accept returns or exchanges under the following conditions:

 

1. Damaged or Wrong Product

 

 

• If you receive a damaged, leaking, or incorrect item, you must notify us within 24 hours of receiving your order.

• The product must be unused, sealed, and in its original packaging.

• We will arrange for a replacement or full refund at no extra cost.

 

 

2. Unopened Products

 

 

• Returns for unopened items are accepted within 3 days of delivery.

• The item must be in brand-new, resaleable condition.

• Return shipping is the responsibility of the customer.

 

 

3. Non-Returnable Items

 

 

• Opened, tested, or used perfumes cannot be returned.

• Promotional, discounted, or customized items are not eligible for return or refund.

 

 

Return Process

 

To initiate a return:

 

• Contact us via WhatsApp or email with your order number and issue description.

• Our team will guide you through the return or exchange process.